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WHAT IS YOUR RETURN POLICY?
- Regular delivery times vary per country. To EU countries 5-10 days, non-EU countries 10-15 days. This depends mostly on the time it takes for customs and the local post carrier to deliver you package.
- Our deliveries are handled by our third-party companies, this means they might ship the products one or two days later than we plan. It also means that we can’t guarantee that the products are being delivered on the day we plan.
If your item is in stock, please allow 2-3 business days to process your order once payment is received and cleared. Please note during high volume sale periods or new releases there may be delays – we appreciate your patience during this time! Once shipped, you will be emailed with tracking information to follow your order to its destination. Please note there is no dispatch on weekends or public holidays.
TAXES & DUTIES
Customers are responsible for all applicable import duties and fees. As we ship to over 50 countries, some may require additional fees paid COD (Collect On Delivery). In this case the fees are paid to the local carrier. KURT PRYNNE does not collect fees and has no control over what local governments charge.
OWNERSHIP AND RISK
To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at email@example.com. Any delivery date or time specified by us is a best estimate only and KURT PRYNNE will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Once shipped, KURT PRYNNE does not take responsibility of loss or damaged items during transit.
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