RETURN & REFUND POLICY
WHAT IS YOUR RETURN POLICY?
KURT PRYNNE accepts returns on all products for any reason. Just as long as item & packaging is returned in perfect condition.
If you have purchased anything on KURT PRYNNE, but didn’t:
- Receive the right products or sizing;
- Receive your products within the guaranteed delivery time (45 days)
you get a full refund from us.
However we can't give you full refund under the following circumstances:
- Your KURT PRYNNE order didn’t arrive due to factors within your control (for example you provide us with the wrong shipping address)
- Your KURT PRYNNE order didn’t arrive due to one or other circumstances outside the control of KURT PRYNNE (for example: not cleared by customs, a force majeure or similar).
Want to Refund your order?
- Make a small note with your name, order number and reason for returning.
- Send (with your local carrier) the item(s) + the note in the original packaging to our return address:
KURT PRYNNE UG (haftungsbeschränkt)
10245 Berlin. Germany
- As soon as we receive your return, we will make sure to handle your request.
Do I need to pay for the return?
Yes, you are responsible for the return costs.
Submit your refund request within 14 days after the guaranteed period for delivery (45 days) has expired. You can also just contact us at firstname.lastname@example.org