Bag KURT black

KURT PRYNNE accepts returns on all products for any reason. Just as long as item & packaging is returned in perfect condition.

If you have purchased anything on KURT PRYNNE, but didn’t:

- Receive the right products or sizing;

- Receive your products within the guaranteed delivery time (45 days)

you may apply for a full refund from us.

 

However we can't give you full refund under the following circumstances:

- Your KURT PRYNNE order didn’t arrive due to factors within your control (for example you provide us with the wrong shipping address)

- Your KURT PRYNNE order didn’t arrive due to one or other circumstances outside the control of KURT PRYNNE (for example: not cleared by customs, a force majeure, COVID19 related delays or similar).

 

Want to Refund your order?

- Make a small note with your name, order number and reason for returning.

- Send (with your local carrier) the item(s) + the note in the original packaging to our return address:

KURT PRYNNE – RETURNS
Didlaukio str. 51A-50
LT-80303, Vilnius
Lithuania

- As soon as we receive your return, we will make sure to handle your request.

Do I need to pay for the return?
Yes, you are responsible for the return costs.

Submit your refund request within 14 days after the guaranteed period for delivery (45 days) has expired. You can also just contact us at kurtprynne@hotmail.com

- FREE shipping.

- Your order will be shipped directly from our supplier in Lithuania.

- The delivery times vary per country. This depends mostly on the time it takes for customs and the local post carrier to deliver you package. To EU countries 6-9 days, non-EU countries 14-21 days.

- The delivery from our manufacturer may take 1-3 business days to dispatch.

- Our deliveries are handled by our third-party companies, this means they might ship the products one or two days later than we plan. It also means that we can’t guarantee that the products are being delivered on the day we plan.

ORDER PROCESSING

If your item is in stock, please allow 2-4 business days to process your order once payment is received and cleared. Please note during high volume sale periods or new releases there may be delays – we appreciate your patience during this time! Once shipped, you will be emailed with tracking information to follow your order to its destination. Please note there is no dispatch on weekends or public holidays.

TAXES & DUTIES

Customers are responsible for all applicable import duties and fees. As we ship to over 50 countries, some may require additional fees paid COD (Collect On Delivery). In this case the fees are paid to the local carrier. KURT PRYNNE does not collect fees and has no control over what local governments charge.

OWNERSHIP AND RISK

To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at kurtprynne@hotmail.com. Any delivery date or time specified by us is a best estimate only and KURT PRYNNE will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Once shipped, KURT PRYNNE does not take responsibility of loss or damaged items during transit.